How to get a Record of Employment (ROE)

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What should you do if your employer doesn’t give you a Record of Employment (ROE)?

WHAT IS A RECORD OF EMPLOYMENT (ROE)?

A Record of Employment (ROE) is a document that provides information about your employment history.

WHEN DO YOU NEED A RECORD OF EMPLOYMENT (ROE)?

The Record of Employment (ROE) is the most important document you will need when you lose your job and find yourself submitting a claim for Employment Insurance (EI) benefits.

Your Record of Employment (ROE) will be used by Service Canada to determine whether or not you are eligible to receive Employment Insurance (EI) benefits.

WHERE CAN I GET A RECORD OF EMPLOYMENT (ROE)?

Your Canadian Employer is required by law to provide you with a Record of Employment (ROE) every time you experience an interruption of earnings. Your employer can provide your Record of Employment (ROE) electronically or on paper.

If your employer submits electronic ROEs, they don’t have to provide you or Service Canada a paper copy. If your employer submits ROEs electronically, make sure you check it using your My Service Canada Account.

MY EMPLOYER INSISTS ON PAYING ME IN CASH WITH NO ELECTRONIC OR PAPER RECORDS, WHAT SHOULD I DO?

You should know that employers are required by law to issue a Record of Employment (ROE) for employment insurance purposes. If your employer fails to issue you a Record of Employment (ROE), they may be fined up to $2,000 and face imprisonment for up to six months.

Keep detailed records of your own, including dates and hours worked and payments received. If you find yourself working for an employer who doesn’t give paper records, make sure you deposit it in the bank first. Don’t forget to make sure you write down any telephone conversations or face-to-face interactions you may have in the course of requesting for a Record of Employment (ROE). You may be asked for this information by Service Canada.

I HAVE MORE QUESTIONS ABOUT MY RECORD OF EMPLOYMENT (ROE). WHO SHOULD I TALK TO?

You should call Service Canada at 1 (800) 206-7218 from 8:30am to 4:30pm, Mondays to Fridays. More information at www.ServiceCanada.com, sign up for your free My Service Canada Account here.

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