Using the ArriveCAN app to enter Canada (effective November 21, 2020)

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ArriveCAN app

Use the free ArriveCAN app to provide mandatory travel information required for entry to Canada.

The ArriveCAN app is available to download on the App Store and Google Play.

Minimum requirements for running the app:

  • Apple devices running iOS12 and above
  • Android devices running OS6 and above

KEEPING CANADIANS SAFE DURING THE PANDEMIC

As part of the Government of Canada’s efforts to minimize the spread of COVID-19, all travellers will be required to provide contact and quarantine information upon arriving in Canada.

Effective November 21, 2020, all travellers will be required to submit this information digitally.

The Government of Canada will share this information with provincial and territorial governments so that travellers can be contacted to verify that they are complying with their quarantine plan.

Travellers must present their ArriveCAN receipt to CBSA officers upon arrival in Canada.

Information provided by travellers will help reduce processing times at Canadian borders, and limit the physical contact travellers have with officers from Public Health Agency of Canada (PHAC) and Canada Border Services Agency (CBSA).

REQUIREMENTS FOR TRAVELLERS ARRIVING IN CANADA BY AIR

Effective November 21, 2020, travellers arriving in Canada by air must submit the following information using the app:

  • travel and contact information
  • quarantine plan
  • COVID-19 symptom self-assessments

Travellers are required to submit this information before boarding their flights to Canada, and have this information ready upon arrival. CBSA officers will verify the information provided using the app.

Travellers who do not submit their information using the app may face delays at the border, and be subject to fines up to CAD$1,000.00.

Travellers passing through Canada (whose final destination is not Canada) are not required to submit their information using the app.

In case the app is unavailable due to system outages, travellers will be required to fill up a paper form when they arrive at the border.

TRAVELLERS ARRIVING IN CANADA BY LAND OR SEA

Travellers arriving in Canada by land or sea are encouraged to submit their information using the app.

Travellers must present their ArriveCAN receipt to CBSA officers upon arrival in Canada.

AFTER ENTERING CANADA

Effective November 21, 2020, travellers must provide additional information after entering Canada.

Travellers must use the app or call 1-833-641-0343 to confirm that they have arrived at the address indicated in their quarantine plan within 48 hours after being granted entry into Canada by CBSA officers.

Travellers must also complete daily COVID-19 symptom self-assessments during their self-isolation.

SAVE TIME DURING SELF-ISOLATION

Travellers are required to complete mandatory reporting during the period of see-isolation. Using the app can save travellers time when submitting their mandatory reports.

Travellers who do not provide their information using the app can not confirm that they have arrived at the address indicated in their quarantine plan, nor can they complete daily COVID-19 symptom self-assessments. These must be done by calling 1-833-641-0343.

Failure to complete mandatory reporting may result in follow-up phone calls from public health officers.

HOW TO USE THE ARRIVECAN APP

Travellers can use the app to submit their information before arriving in Canada.

The app is available from the App Store and Google Play. Travellers who are unable to download the app can submit the necessary information by clicking on this link here.

Travellers can use the app to:

  • provide their contact information
  • answer questions about their quarantine plan
  • complete COVID-19 symptom self assessments

The ArriveCAN app also provides travellers with confirmation receipts to show CBSA officers upon arrival in Canada.

Travellers who sign in online can take a screenshot or print a paper copy to show to CBSA officers upon arrival in Canada.

REQUIRED INFORMATION

Travellers will provide the following information using the app:

  • contact information (including name, date of birth, email address, phone number and passport details)
  • travel details (including date of arrival in Canada, port of entry if arriving by land or sea, flight number, airport and airline if arriving by air)
  • purpose of travel
  • medical symptoms (if any)

Travellers must answer questions about their quarantine plan including:

  • address of quarantine location
  • if there are any vulnerable people living at the quarantine location
  • if the quarantine location is at a group home environment
  • if the quarantine location has multiple families
  • if arrangements have been made to have necessities delivered (including food and medication)

Additional information (including name, date of birth and passport information) is saved by the app at a later date.

SUBMITTING INFORMATION FOR MULTIPLE TRAVELLERS

Groups of travellers (such as families) can provide information using the app.

The primary traveller can provide information for other travellers in their group, including:

  • spouses or common law partners
  • children (18 years and younger)

Primary travellers can submit information for up to 8 travellers in their group as long as they meet the following criteria:

  • all travellers will stay at the same quarantine location
  • all travellers must give their consent to collect and share their information to the primary traveller

Travellers who are unable to use the app can submit their travel information online at this link.

Travellers (including medical support, essential services, trade or transport and cross-border workers) who are exempted from the mandatory isolation order can use the app to submit their contact information, travel details and medical symptoms (if any).

Travellers exempted from the mandatory isolation order are not required to provide symptom self-assessments after entering Canada.

HOW THE GOVERNMENT OF CANADA USES INFORMATION SUBMITTED USING THE APP

The Government of Canada uses the information provided by travellers to verify that they are complying with the mandatory isolation order.

Provincial and territorial public health offices will use the information provided by travellers to follow up.

CBSA officers will inform travellers that they will verify if they are complying with the requirements, as well as possible fines that will be imposed if travellers fail to comply with the requirements.

Failure to comply with the quarantine requirement will result in travellers’s information being shared with provincial and territorial law enforcement agencies, including the Royal Canadian Mounted Police (RCMP).

The app only uses information provided by the traveller, and does not use tracking technology to track your phone’s location.

For more information about the ArriveCAN app, click here.

SOURCE: Government of Canada


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